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Customer Onboarding Specialist for Company Incorporations (Full Time)
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Discovered through UseCareera. The employer listed above is the hiring company.
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Remote / Worldwide
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3 hours ago
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description Job Description
Job Responsibilities
•
Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
•
Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
•
Coordinate with external vendors to ensure timely, accurate service delivery.
•
Maintain and update SOPs for all onboarding and incorporation-related workflows.
•
Identify friction points and implement improvements that enhance client satisfaction and response rates.
•
Ensure compliance with internal quality checks and jurisdictional regulatory standards.
Requirements / Must Have
•
2+ years of hands-on experience in corporate services or company incorporation.
•
Proven knowledge of KYC processes and compliance protocols.
•
Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
•
Excellent written and spoken English; clear communicator under pressure.
•
High level of empathy and client orientation; anticipates client concerns before they escalate.
• Critical thinking is an absolute must-have
•
Demonstrated self-motivation and proactiveness in remote environments.
•
Listen, Learn, Grow mindset
•
Minimum 2 years of successful remote work experience.
•
Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
•
Based in a European timezone (UTC to UTC+3).
Nice to Have
•
Experience handling KYC for complex incorporations and/or international bank account setups.
•
Multilingual fluency, particularly in languages relevant to offshore or international clientele.
•
Familiarity with CRM tools or client-facing ticketing systems.
Benefits
•
Work from anywhere, on a flexible schedule, part of a fully remote team
•
Compensation based on experience with regular performance reviews
•
20 paid vacation days per year
To apply:
•
Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
•
Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
•
Coordinate with external vendors to ensure timely, accurate service delivery.
•
Maintain and update SOPs for all onboarding and incorporation-related workflows.
•
Identify friction points and implement improvements that enhance client satisfaction and response rates.
•
Ensure compliance with internal quality checks and jurisdictional regulatory standards.
Requirements / Must Have
•
2+ years of hands-on experience in corporate services or company incorporation.
•
Proven knowledge of KYC processes and compliance protocols.
•
Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
•
Excellent written and spoken English; clear communicator under pressure.
•
High level of empathy and client orientation; anticipates client concerns before they escalate.
• Critical thinking is an absolute must-have
•
Demonstrated self-motivation and proactiveness in remote environments.
•
Listen, Learn, Grow mindset
•
Minimum 2 years of successful remote work experience.
•
Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
•
Based in a European timezone (UTC to UTC+3).
Nice to Have
•
Experience handling KYC for complex incorporations and/or international bank account setups.
•
Multilingual fluency, particularly in languages relevant to offshore or international clientele.
•
Familiarity with CRM tools or client-facing ticketing systems.
Benefits
•
Work from anywhere, on a flexible schedule, part of a fully remote team
•
Compensation based on experience with regular performance reviews
•
20 paid vacation days per year
To apply:
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