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LIVE CHAT ASSISTANT WANTED - TRAINING INCLUDED - USA ONLY

FULLY REMOTE CSR JOB

location_on Remote / Worldwide calendar_today 3 weeks ago
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description Job Description

Headquarters: WEST VIRGINIA

URL: http://wvstateu.edu

As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.

Responsibilities

 

Respond promptly and professionally to live chat messages on our website

 

Answer general questions about school programs, admissions, campus life, and events

 

Provide accurate information and direct complex inquiries to the appropriate departments

 

Maintain a friendly, helpful, and inclusive tone in all written communication

 

Log conversations and frequently asked questions for internal team use

 

Collaborate with the Communications and Admissions teams to stay updated on current events and messaging

 

Ensure a warm and professional digital presence during all interactions

 

Stay organized and manage multiple conversations simultaneously

 

Learn and adapt to new software tools as required

To apply: https://weworkremotely.com/remote-jobs/wvsu-fully-remote-csr-job-live-chat-assistant-wanted-training-included-usa

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