We Work Remotely
home_work
Remote
Customer Support & Product Demo Specialist
We Work Remotely Listing
location_on
Remote / Worldwide
calendar_today
6 hours ago
bolt
Apply & Run AI Match
We’ll save this job to your dashboard and score how well your resume matches.
description Job Description
About Joby
Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.
The role
We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.
What you will do
• Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
• Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
• Host onboarding and support calls over Zoom to get new customers set up for success
• Turn common questions into help-center articles and saved replies
• Pass customer feedback to the team so the product keeps getting better
What we are looking for
• 2+ years in customer support or customer success at a SaaS company
• Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom
• Excellent spoken and written English, confident presenting to business owners
• Self-managed, reliable and empathetic - you will often be the first person our customers talk to
• Bonus: experience with CRMs or with home-service / field-service businesses
What we offer
• Full-time remote position, open worldwide
• $25,000 - $48,999 per year, depending on experience and location
• Product training and a clear playbook for demos and support
• A small, fast-moving team where your feedback directly shapes the product
How to apply
Email Danny@Joby.io with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.
To apply:
Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.
The role
We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.
What you will do
• Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
• Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
• Host onboarding and support calls over Zoom to get new customers set up for success
• Turn common questions into help-center articles and saved replies
• Pass customer feedback to the team so the product keeps getting better
What we are looking for
• 2+ years in customer support or customer success at a SaaS company
• Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom
• Excellent spoken and written English, confident presenting to business owners
• Self-managed, reliable and empathetic - you will often be the first person our customers talk to
• Bonus: experience with CRMs or with home-service / field-service businesses
What we offer
• Full-time remote position, open worldwide
• $25,000 - $48,999 per year, depending on experience and location
• Product training and a clear playbook for demos and support
• A small, fast-moving team where your feedback directly shapes the product
How to apply
Email Danny@Joby.io with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.
To apply:
Ready to apply?
Create a free account to apply with an AI-tailored resume.