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ServiceNow Program | Remote
Technical Program Manager
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Remote / Worldwide
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11 hours ago
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description Job Description
About the Role
We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.
What You'll Do
•
Own program-level planning and coordination for enterprise ServiceNow initiatives
•
Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle
•
Track milestones, risks, and dependencies, proactively surfacing and resolving blockers
•
Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams
•
Maintain transparent communication with stakeholders, including status updates and progress reporting
•
Facilitate cross-functional meetings, workshops, and planning sessions
•
Identify opportunities for process improvement across the program
What You Bring
•
Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs
•
Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)
•
Strong stakeholder management and cross-functional coordination skills
•
Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale
•
Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders
•
Comfort operating in a high-visibility, enterprise program environment
Nice to Have
•
PMP or other project/program management certification
•
Experience with IT service management (ITSM) programs or platforms beyond ServiceNow
•
Background in enterprise IT or consumer goods/enterprise technology environments
To apply:
We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.
What You'll Do
•
Own program-level planning and coordination for enterprise ServiceNow initiatives
•
Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle
•
Track milestones, risks, and dependencies, proactively surfacing and resolving blockers
•
Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams
•
Maintain transparent communication with stakeholders, including status updates and progress reporting
•
Facilitate cross-functional meetings, workshops, and planning sessions
•
Identify opportunities for process improvement across the program
What You Bring
•
Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs
•
Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)
•
Strong stakeholder management and cross-functional coordination skills
•
Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale
•
Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders
•
Comfort operating in a high-visibility, enterprise program environment
Nice to Have
•
PMP or other project/program management certification
•
Experience with IT service management (ITSM) programs or platforms beyond ServiceNow
•
Background in enterprise IT or consumer goods/enterprise technology environments
To apply:
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