Glassdoor
Operations & Facilities Manager
Fitan Limited
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NG
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Full Time
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description Job Description
Location: Abuja, Nigeria
Work Mode: Onsite
Salary: ₦500,000 gross monthly (plus performance-based bonuses)
Reports To: Chief of Staff (Operational) and Managing Director (Strategic & Capital Matters)
Role Overview
We are seeking an experienced and execution-driven Operations & Facilities Manager to lead and oversee all operational activities at our headquarters. This is a senior leadership role responsible for ensuring seamless, high-standard daily operations across facilities, vendors, logistics, frontline teams, and institutional service delivery.
The ideal candidate will take full ownership of operational performance, enforce standards, proactively resolve issues, and build systems that ensure efficiency, continuity, and minimal reliance on senior leadership intervention.
Success in this role will be defined by the ability to create a self-sustaining, high-performance operational environment where systems run efficiently, standards are consistently upheld, and risks are proactively managed.
Key Responsibilities
Operational Management
• Oversee day-to-day operations across all headquarters functions
• Ensure continuous operational readiness across infrastructure, facilities, and services
• Identify, manage, and resolve operational issues proactively
• Implement systems such as ticketing, SLA tracking, and reporting frameworks
Standards & Service Delivery
• Define and enforce operational standards across all touchpoints
• Ensure high-quality reception, visitor management, and meeting room readiness
• Maintain executive lounge standards and overall facility presentation
• Enforce cleanliness, professionalism, and service quality at all times
Executive Lounge Management
• Oversee lounge operations including service standards, staffing, and inventory
• Implement and manage operational systems and processes
• Ensure seamless operations without executive intervention
Commercial & Revenue Operations
• Drive leasing strategy and commercialisation of designated spaces
• Develop and manage a pipeline of prospective tenants
• Lead outreach, negotiations, and onboarding processes
• Track and report pipeline performance
Vendor & Service Provider Management
• Manage vendor relationships, including service providers and suppliers
• Establish and enforce SLAs with performance tracking
• Implement structured procurement and vendor approval processes
• Conduct regular performance reviews and inspections
Infrastructure & Facilities Management
• Manage landlord and building-related engagements
• Oversee power, water, HVAC, access control, and security systems
• Coordinate with IT for infrastructure support
• Develop contingency and continuity plans
People & Frontline Management
• Manage frontline staff (reception, facilities, and support teams)
• Set performance expectations and enforce accountability
• Oversee hiring, staffing decisions, and performance management
Fleet & Logistics Management
• Oversee fleet operations including usage, maintenance, and tracking
• Enforce booking and authorization processes
• Monitor costs and operational efficiency
Reporting & Continuous Improvement
• Maintain daily operations logs and weekly performance reports
• Track incidents and implement long-term solutions
• Maintain SOPs, vendor scorecards, and risk registers
• Identify and implement process improvements and cost efficiencies
RequirementsExperience & Education
• Minimum of 7 years’ experience in operations, facilities management, hospitality, or institutional services
• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field
• Master’s degree or relevant professional certifications are an added advantage
Key Competencies
• Strong execution and problem-solving skills
• High attention to detail and quality control
• Strong leadership and people management capability
• Ability to build systems and processes for operational continuity
• Proactive issue identification and resolution
• Strong organisational and coordination skills
• Ability to work independently with minimal supervision
Knowledge Areas
• Operations and facilities management
• Vendor management and SLA enforcement
• Procurement processes and cost control
• Hospitality and service delivery standards
• Infrastructure and building systems management
• Fleet and logistics management
• Operational reporting and performance tracking
• Risk management and contingency planning
Ideal Candidate Profile
• Execution-driven with a strong accountability mindset
• Detail-oriented with a focus on quality and standards
• Assertive and confident in managing vendors and teams
• Structured and systems-oriented thinker
• Resilient and comfortable working in high-pressure environments
• Service-oriented with strong hospitality awareness
• Fully committed to on-site operational leadership
Job Type: Full-time
Pay: ₦500,000.00 per month
Application Question(s):
• Do you currently reside in Abuja?
• The pay for this role is N500,000 gross, work onsite. Should we proceed with your application if considered?
Work Location: In person
Work Mode: Onsite
Salary: ₦500,000 gross monthly (plus performance-based bonuses)
Reports To: Chief of Staff (Operational) and Managing Director (Strategic & Capital Matters)
Role Overview
We are seeking an experienced and execution-driven Operations & Facilities Manager to lead and oversee all operational activities at our headquarters. This is a senior leadership role responsible for ensuring seamless, high-standard daily operations across facilities, vendors, logistics, frontline teams, and institutional service delivery.
The ideal candidate will take full ownership of operational performance, enforce standards, proactively resolve issues, and build systems that ensure efficiency, continuity, and minimal reliance on senior leadership intervention.
Success in this role will be defined by the ability to create a self-sustaining, high-performance operational environment where systems run efficiently, standards are consistently upheld, and risks are proactively managed.
Key Responsibilities
Operational Management
• Oversee day-to-day operations across all headquarters functions
• Ensure continuous operational readiness across infrastructure, facilities, and services
• Identify, manage, and resolve operational issues proactively
• Implement systems such as ticketing, SLA tracking, and reporting frameworks
Standards & Service Delivery
• Define and enforce operational standards across all touchpoints
• Ensure high-quality reception, visitor management, and meeting room readiness
• Maintain executive lounge standards and overall facility presentation
• Enforce cleanliness, professionalism, and service quality at all times
Executive Lounge Management
• Oversee lounge operations including service standards, staffing, and inventory
• Implement and manage operational systems and processes
• Ensure seamless operations without executive intervention
Commercial & Revenue Operations
• Drive leasing strategy and commercialisation of designated spaces
• Develop and manage a pipeline of prospective tenants
• Lead outreach, negotiations, and onboarding processes
• Track and report pipeline performance
Vendor & Service Provider Management
• Manage vendor relationships, including service providers and suppliers
• Establish and enforce SLAs with performance tracking
• Implement structured procurement and vendor approval processes
• Conduct regular performance reviews and inspections
Infrastructure & Facilities Management
• Manage landlord and building-related engagements
• Oversee power, water, HVAC, access control, and security systems
• Coordinate with IT for infrastructure support
• Develop contingency and continuity plans
People & Frontline Management
• Manage frontline staff (reception, facilities, and support teams)
• Set performance expectations and enforce accountability
• Oversee hiring, staffing decisions, and performance management
Fleet & Logistics Management
• Oversee fleet operations including usage, maintenance, and tracking
• Enforce booking and authorization processes
• Monitor costs and operational efficiency
Reporting & Continuous Improvement
• Maintain daily operations logs and weekly performance reports
• Track incidents and implement long-term solutions
• Maintain SOPs, vendor scorecards, and risk registers
• Identify and implement process improvements and cost efficiencies
RequirementsExperience & Education
• Minimum of 7 years’ experience in operations, facilities management, hospitality, or institutional services
• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field
• Master’s degree or relevant professional certifications are an added advantage
Key Competencies
• Strong execution and problem-solving skills
• High attention to detail and quality control
• Strong leadership and people management capability
• Ability to build systems and processes for operational continuity
• Proactive issue identification and resolution
• Strong organisational and coordination skills
• Ability to work independently with minimal supervision
Knowledge Areas
• Operations and facilities management
• Vendor management and SLA enforcement
• Procurement processes and cost control
• Hospitality and service delivery standards
• Infrastructure and building systems management
• Fleet and logistics management
• Operational reporting and performance tracking
• Risk management and contingency planning
Ideal Candidate Profile
• Execution-driven with a strong accountability mindset
• Detail-oriented with a focus on quality and standards
• Assertive and confident in managing vendors and teams
• Structured and systems-oriented thinker
• Resilient and comfortable working in high-pressure environments
• Service-oriented with strong hospitality awareness
• Fully committed to on-site operational leadership
Job Type: Full-time
Pay: ₦500,000.00 per month
Application Question(s):
• Do you currently reside in Abuja?
• The pay for this role is N500,000 gross, work onsite. Should we proceed with your application if considered?
Work Location: In person
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