Glassdoor
Supervisor, Supply Chain
EHA Clinics
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NG
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Full Time
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1 month ago
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description Job Description
Job Title
Supervisor, Supply Chain
Department
Reports to
EHA Pharma
Supply Chain & Quality Manager
Based in
Kano
Who we are
EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.
Mission Statement
We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.
Core Values
Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.
Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.
We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.
Our People: We invest in the well-being, training, and development of our staff.
Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.
Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.
Our services:
•
Medical Services
•
Research and Informatics
•
Pharmacy
•
Laboratory & Diagnostics
•
Community Health (REACH Program)
•
Telehealth and Telemedicine
MISSION OBJECTIVE
The distribution warehouse department is committed to providing high quality and cost-effective products and services to our valued partners and customers in line with our organization’s mission and vision.
Duties And Responsibilities
PURPOSE
•
Coordinate and execute complex pharma supply chain transactions, including procurement, logistics, warehousing, and distribution, ensuring adherence to regulatory standards and pharmaceutical best practices.
•
Leverage pharmaceutical expertise to optimize pharma supply chain processes, minimize errors, and improve efficiency
•
Drive operational excellence and customer satisfaction through accurate forecasting demand and supply, and effective resource management.
•
Develop and implement advanced inventory management and distribution strategies that minimize costs, reduce waste, and ensure the consistent availability of high-demand pharmaceutical products. And Support strategic decision-making by ensuring that all documentation and inputs are accurate.
ENGAGEMENT
•
Support initiatives to integrate procurement strategies across various functions within the organization. Collaborate with departments such as finance, operations, and logistics to ensure that procurement activities support overall business strategies and objectives.
•
Build and maintain strong relationships with corporate clients and vendors through strategic negotiation and effective partnership management, ensuring their needs are promptly and efficiently met, while achieving seamless integration with client systems to enhance engagement and collaboration.
•
Establish a network of reliable and high-performing suppliers that meet quality, delivery, and service standards, through systematic evaluation to ensure consistent supply and minimize supply chain risk.
•
Maintain accurate inventory records and resolve product quality issues through close collaboration with the Quality Assurance team
DELIVERY
•
Maintain contract compliance and ensure timely deliveries by systematically reviewing and filing vendor contracts, scheduling shipments, and tracking them accurately.
•
Drive operational efficiency, customer satisfaction, and cost-effectiveness by ensuring timely and accurate order fulfilment.
•
Ensure prompt resolution of supplier invoice discrepancies to maintain financial accuracy and vendor relationships. Optimize procurement processes by accurately handling requisitions, product specifications, securing competitive quotations, and handling purchase orders to support efficiency and cost.
•
Improve service delivery and client satisfaction through timely and detailed notifications regarding transaction and service statuses. Ensure that clients and recipients receive accurate and actionable updates to support informed decision-making.
•
Maintain strict adherence to regulatory requirements and uphold the highest standards of ethical procurement, ensuring that all supply chain activities comply with legal and organizational standards. Drive informed decision-making and optimize supply chain performance through data-driven insights.
Targeted Specialized Knowledge
•
Bachelor's degree in Pharmacy, Supply Chain Management, or a related field.
•
At least 1 to 2 years of experience in charge of the logistics of medicine supply systems or other relevant fields.
•
Proficiency in supply chain software and tools, such as ERP systems and inventory management software.
•
Strong organisational and planning skills, with a keen attention to detail and effective problem-solving abilities.
•
Strong organisational and planning skills, with a keen
•
attention to detail and effective problem-solving abilities.
•
Strong proficiency in Google Suite and Microsoft Office Suite. Familiarity with project and task management tools like Asana
Remuneration:
NGN 350,000 monthly gross.
Benefits
•
Health Coverage Benefit
•
Performance Bonus
•
13th Month
•
Annual Skills Assessment
Key Areas of Note
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Key Skills and Attributes
•
Hold Computer literacy
•
Excellent Communication and Customer Service
•
Caring, Compassionate, Dedicated and Professional
•
Working Under Pressure
•
Humane, Empathetic and Supportive Bedside Manner
•
Leadership and Teamwork
•
Problem solving and Initiative
•
Time Management and Organization
•
Attention to Detail
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.
Supervisor, Supply Chain
Department
Reports to
EHA Pharma
Supply Chain & Quality Manager
Based in
Kano
Who we are
EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.
Mission Statement
We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.
Core Values
Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.
Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.
We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.
Our People: We invest in the well-being, training, and development of our staff.
Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.
Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.
Our services:
•
Medical Services
•
Research and Informatics
•
Pharmacy
•
Laboratory & Diagnostics
•
Community Health (REACH Program)
•
Telehealth and Telemedicine
MISSION OBJECTIVE
The distribution warehouse department is committed to providing high quality and cost-effective products and services to our valued partners and customers in line with our organization’s mission and vision.
Duties And Responsibilities
PURPOSE
•
Coordinate and execute complex pharma supply chain transactions, including procurement, logistics, warehousing, and distribution, ensuring adherence to regulatory standards and pharmaceutical best practices.
•
Leverage pharmaceutical expertise to optimize pharma supply chain processes, minimize errors, and improve efficiency
•
Drive operational excellence and customer satisfaction through accurate forecasting demand and supply, and effective resource management.
•
Develop and implement advanced inventory management and distribution strategies that minimize costs, reduce waste, and ensure the consistent availability of high-demand pharmaceutical products. And Support strategic decision-making by ensuring that all documentation and inputs are accurate.
ENGAGEMENT
•
Support initiatives to integrate procurement strategies across various functions within the organization. Collaborate with departments such as finance, operations, and logistics to ensure that procurement activities support overall business strategies and objectives.
•
Build and maintain strong relationships with corporate clients and vendors through strategic negotiation and effective partnership management, ensuring their needs are promptly and efficiently met, while achieving seamless integration with client systems to enhance engagement and collaboration.
•
Establish a network of reliable and high-performing suppliers that meet quality, delivery, and service standards, through systematic evaluation to ensure consistent supply and minimize supply chain risk.
•
Maintain accurate inventory records and resolve product quality issues through close collaboration with the Quality Assurance team
DELIVERY
•
Maintain contract compliance and ensure timely deliveries by systematically reviewing and filing vendor contracts, scheduling shipments, and tracking them accurately.
•
Drive operational efficiency, customer satisfaction, and cost-effectiveness by ensuring timely and accurate order fulfilment.
•
Ensure prompt resolution of supplier invoice discrepancies to maintain financial accuracy and vendor relationships. Optimize procurement processes by accurately handling requisitions, product specifications, securing competitive quotations, and handling purchase orders to support efficiency and cost.
•
Improve service delivery and client satisfaction through timely and detailed notifications regarding transaction and service statuses. Ensure that clients and recipients receive accurate and actionable updates to support informed decision-making.
•
Maintain strict adherence to regulatory requirements and uphold the highest standards of ethical procurement, ensuring that all supply chain activities comply with legal and organizational standards. Drive informed decision-making and optimize supply chain performance through data-driven insights.
Targeted Specialized Knowledge
•
Bachelor's degree in Pharmacy, Supply Chain Management, or a related field.
•
At least 1 to 2 years of experience in charge of the logistics of medicine supply systems or other relevant fields.
•
Proficiency in supply chain software and tools, such as ERP systems and inventory management software.
•
Strong organisational and planning skills, with a keen attention to detail and effective problem-solving abilities.
•
Strong organisational and planning skills, with a keen
•
attention to detail and effective problem-solving abilities.
•
Strong proficiency in Google Suite and Microsoft Office Suite. Familiarity with project and task management tools like Asana
Remuneration:
NGN 350,000 monthly gross.
Benefits
•
Health Coverage Benefit
•
Performance Bonus
•
13th Month
•
Annual Skills Assessment
Key Areas of Note
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Key Skills and Attributes
•
Hold Computer literacy
•
Excellent Communication and Customer Service
•
Caring, Compassionate, Dedicated and Professional
•
Working Under Pressure
•
Humane, Empathetic and Supportive Bedside Manner
•
Leadership and Teamwork
•
Problem solving and Initiative
•
Time Management and Organization
•
Attention to Detail
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.
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