Operations Manager at Ren San & Co.

Ren San & Co. is a business support and full-service brand strategy firm. Our purpose is to help clients achieve their goals by developing and growing their brand, project, or event. We think of ourselves as more than just service providers, we are an extension of their team.

We are recruiting to fill the position below: Job Title: Operations Manager Location: Maitama, Abuja (FCT) Employment Type: Full-time Job Summary The Operations Manager will oversee the daily operations and overall management of Hilwa Heights Luxury Apartments & Villas to ensure smooth, efficient, and high-quality service delivery across all departments. The role requires managing staff, coordinating operational activities, maintaining luxury hospitality standards, and ensuring exceptional guest experiences at all times.

The Operations

Manager will supervise all operational units, including front desk, housekeeping, kitchen staff, maintenance, security, drivers, gardeners, and facility support teams. The successful candidate will be responsible for ensuring that all apartments are guest-ready, facilities are fully functional, operational processes run efficiently, and staff maintain professionalism and accountability. This position requires a highly organised, proactive, and disciplined individual with strong leadership skills, excellent communication ability, operational intelligence, and the capacity to work effectively in a fast-paced luxury hospitality environment.

The ideal candidate must be able to manage multiple responsibilities simultaneously while maintaining attention to detail and operational excellence.

Key Responsibilities Operations and Facility Management: Oversee the daily operations of all apartments and facility areas. Ensure apartments, guest areas, and facilities meet luxury hospitality standards at all times. Coordinate all departments to ensure smooth operational flow.

Conduct regular inspections of apartments, facilities, equipment, and operational areas. Ensure proper maintenance and functionality of all facilities and utilities. Monitor inventory levels, operational supplies, and procurement needs.

Liaise with external vendors, contractors, and service providers when necessary.

Staff Supervision and Coordination: Supervise front desk, housekeeping, kitchen staff, maintenance personnel, security officers, drivers, and gardeners. Prepare staff schedules and coordinate shift operations. Monitor staff punctuality, grooming, discipline, and performance. Ensure staff compliance with operational procedures and company standards. Provide guidance, direction, and support to all operational staff. Address operational issues and staff concerns promptly and professionally.

Guest Experience and Hospitality Management: Ensure guests receive excellent customer service and hospitality experiences. Handle guest complaints, escalations, and special requests professionally. Ensure quick resolution of operational and guest-related issues. Monitor guest feedback and implement improvements where necessary. Maintain a professional, calm, and service-oriented environment within the facility.

Reporting and Administrative Duties: Prepare daily, weekly, and monthly operational reports. Maintain records relating to operations, maintenance, inventory, and staffing. Monitor operational costs and support budget management. Ensure proper documentation and reporting of incidents or operational concerns. Support management with operational planning and decision-making.

Performance Expectations

Smooth coordination of all operational departments. High standards of cleanliness, hospitality, and facility management. Effective supervision and accountability of staff. Positive guest experiences and satisfaction levels. Timely resolution of operational and facility-related issues. Efficient reporting, communication, and operational planning.

Qualifications and Experience Bachelor’s Degree or HND qualification in Hospitality Management, Business Administration, or a related field. 3–5 years of experience in hospitality operations, hotel management, luxury apartments, or Airbnb management. Previous supervisory or managerial experience is required. Strong understanding of hospitality operations and customer service standards.

Proficiency in Microsoft Office applications and reporting tools. Strong leadership, organisational, and problem-solving abilities.

Candidate Requirements: Female preferred. Single status preferred.

Age range: 25 – 36 years. Must reside within reasonable proximity to Maitama including Wuse, Wuye, Life Camp, Kado, or Lugbe. Candidates residing in distant outskirts will not be considered. Must be flexible with work schedules and operational demands.

Key Skills and Attributes: Strong leadership and staff management ability. Excellent communication and interpersonal skills. High level of professionalism