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Implementation Project Manager
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Remote
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$45,545 - $56,934/yr
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1 month ago
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description Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Business Unit Overview:
PIC Business Systems (picbusiness.com) is the industry’s leading ERP platform purpose-built for the window coverings industry, serving manufacturers, distributors, and retailers since 1987. The PIC ERP™ and PIC Retail™ platforms power over 100 window covering manufacturers and their retail networks, delivering end-to-end business automation from quoting and order entry through production scheduling, inventory management, and fulfillment. The Operations team is responsible for ensuring successful customer implementations, managing ongoing project delivery, and driving operational excellence across PIC’s diverse client base. The team works cross-functionally with Product, Engineering, Support, and Sales to onboard new customers, deliver system upgrades and integrations, and continuously improve the implementation experience across PIC’s client base of manufacturers, wholesale distributors, and retailers in the window coverings, custom apparel, and specialty manufacturing industries.
Job Summary:
The Implementation Project Manager serves as the project lead and primary point of contact for PIC Business Systems customers throughout system implementations, upgrades, and integrations. This is an individual contributor role requiring 3+ years of experience in project management, business analysis, or a hybrid of both, preferably in a B2B SaaS or software implementation environment. The ideal candidate combines structured project execution with strong requirements-gathering skills, technical curiosity, and the ability to communicate effectively across all levels of a client organization. This role utilizes GuideCX for customer implementation management and Monday.com for internal project coordination, and requires a professional who can lead projects end-to-end, define and document requirements, and partner with the Implementation Specialist on technical configuration and delivery.
Primary Responsibilities:
• Lead and manage multiple concurrent customer projects from initiation through completion, including New Logo implementations and existing customer upgrades, integrations, and feature deployments.
• Conduct discovery sessions with customers to understand business processes, pain points, and objectives. Document detailed business and functional requirements that technical teams can build against.
• Serve as the primary point of contact for customers throughout the project lifecycle, communicating complex technical concepts in plain, accessible language to non-technical stakeholders including C-suite executives.
• Build and maintain detailed project plans, timelines, and status reports in GuideCX and Monday.com. Facilitate kickoff meetings, recurring check-ins, and executive-level status reviews.
• Partner closely with the Implementation Specialist on system configuration and technical delivery for both New Logo and existing customer projects.
• Coordinate cross-functional teams (Engineering, Product, Support, Sales) to keep projects on track. Proactively identify risks, blockers, and dependencies and escalate early with proposed solutions.
• Evaluate and document requirements for EDI/API integrations, including data mapping, transaction flows, and third-party partner specifications.
• Define acceptance criteria and support UAT (User Acceptance Testing) to ensure deliverables meet customer expectations.
• Create process flows, data models, and other supporting documentation as needed. Produce clear, concise written deliverables including meeting notes, requirements documents, status reports, and executive summaries.
• Own the New Logo implementation process end-to-end, ensuring a smooth transition from signed contract to live customer.
• Manage expectations across internal and external stakeholders with transparency and professionalism. Occasionally work beyond standard hours to meet critical project deadlines.
Skills & Competencies:
• 3+ years of experience in project management, business analysis, or a hybrid of both, preferably in a B2B SaaS, technology services, or softwar
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Business Unit Overview:
PIC Business Systems (picbusiness.com) is the industry’s leading ERP platform purpose-built for the window coverings industry, serving manufacturers, distributors, and retailers since 1987. The PIC ERP™ and PIC Retail™ platforms power over 100 window covering manufacturers and their retail networks, delivering end-to-end business automation from quoting and order entry through production scheduling, inventory management, and fulfillment. The Operations team is responsible for ensuring successful customer implementations, managing ongoing project delivery, and driving operational excellence across PIC’s diverse client base. The team works cross-functionally with Product, Engineering, Support, and Sales to onboard new customers, deliver system upgrades and integrations, and continuously improve the implementation experience across PIC’s client base of manufacturers, wholesale distributors, and retailers in the window coverings, custom apparel, and specialty manufacturing industries.
Job Summary:
The Implementation Project Manager serves as the project lead and primary point of contact for PIC Business Systems customers throughout system implementations, upgrades, and integrations. This is an individual contributor role requiring 3+ years of experience in project management, business analysis, or a hybrid of both, preferably in a B2B SaaS or software implementation environment. The ideal candidate combines structured project execution with strong requirements-gathering skills, technical curiosity, and the ability to communicate effectively across all levels of a client organization. This role utilizes GuideCX for customer implementation management and Monday.com for internal project coordination, and requires a professional who can lead projects end-to-end, define and document requirements, and partner with the Implementation Specialist on technical configuration and delivery.
Primary Responsibilities:
• Lead and manage multiple concurrent customer projects from initiation through completion, including New Logo implementations and existing customer upgrades, integrations, and feature deployments.
• Conduct discovery sessions with customers to understand business processes, pain points, and objectives. Document detailed business and functional requirements that technical teams can build against.
• Serve as the primary point of contact for customers throughout the project lifecycle, communicating complex technical concepts in plain, accessible language to non-technical stakeholders including C-suite executives.
• Build and maintain detailed project plans, timelines, and status reports in GuideCX and Monday.com. Facilitate kickoff meetings, recurring check-ins, and executive-level status reviews.
• Partner closely with the Implementation Specialist on system configuration and technical delivery for both New Logo and existing customer projects.
• Coordinate cross-functional teams (Engineering, Product, Support, Sales) to keep projects on track. Proactively identify risks, blockers, and dependencies and escalate early with proposed solutions.
• Evaluate and document requirements for EDI/API integrations, including data mapping, transaction flows, and third-party partner specifications.
• Define acceptance criteria and support UAT (User Acceptance Testing) to ensure deliverables meet customer expectations.
• Create process flows, data models, and other supporting documentation as needed. Produce clear, concise written deliverables including meeting notes, requirements documents, status reports, and executive summaries.
• Own the New Logo implementation process end-to-end, ensuring a smooth transition from signed contract to live customer.
• Manage expectations across internal and external stakeholders with transparency and professionalism. Occasionally work beyond standard hours to meet critical project deadlines.
Skills & Competencies:
• 3+ years of experience in project management, business analysis, or a hybrid of both, preferably in a B2B SaaS, technology services, or softwar
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