We Work Remotely
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Remote
technical)
Customer Support (non
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Remote / Worldwide
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2 weeks ago
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description Job Description
Headquarters: Remote
In this role, you will:
• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
• Work with our logistics and fulfillment team to resolve order/shipping issues
• Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
• Create how-tos, guides, wikis, knowledge base, etc for recurring questions
We hope you:
• Have great written communication skills
• Like talking to users and are willing to constantly do so without external encouragement
• Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-non-technical
In this role, you will:
• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
• Work with our logistics and fulfillment team to resolve order/shipping issues
• Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
• Create how-tos, guides, wikis, knowledge base, etc for recurring questions
We hope you:
• Have great written communication skills
• Like talking to users and are willing to constantly do so without external encouragement
• Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-non-technical
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