We Work Remotely
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Remote
Customer Support (technical)
We Work Remotely Listing
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Remote / Worldwide
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2 weeks ago
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description Job Description
Headquarters: Remote
In this role, you will:
• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
• Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
• Collaborate with engineers on our team to debug through challenging technical issues
We hope you:
• Have great written communication skills
• Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
• Like talking to users and are willing to constantly do so without external encouragement
• Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-technical
In this role, you will:
• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
• Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
• Collaborate with engineers on our team to debug through challenging technical issues
We hope you:
• Have great written communication skills
• Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
• Like talking to users and are willing to constantly do so without external encouragement
• Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-technical
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